The Arc of Washington County

Influencer Analysis

 

Identity/Title

The Division of Mental Retardation Services (DMRS) is the state agency responsible for coordinating statewide services and supports to persons with mental retardation. DMRS is the agency responsible for insuring that the outcomes of the settlement agreements are achieved.

Description

DMRS coordinates services and supports for Tennesseans with disabilities from three regional offices. We coordinate our services and supports with the East Tennessee Regional Office in Knoxville. The mission of the division is to work in partnership with people with disabilities, families, the community, service providing agencies, and advocates to establish responsive policies, innovative supports, flexible funding procedures and effective outcome based enhancement approaches which guide the development and provision of supports, encourage family involvement, and utilize natural support opportunities in Tennessee communities.

Issues/Goals

The published goals of the DMRS are: All Tennesseans with disabilities have the opportunity and needed support to develop a vision for their future, live in a place of their own choosing, work at a satisfying job, have friends and other relationships in their lives, feel accepted, and participate in and contribute to their community.

The Arlington Agreement and Settlement Agreement are major issue affecting the coordination and delivery of services to Tennesseans with mental retardation.

Many staff from DMRS are heroically attempting to implement settlement agreements that are based upon a foundation of democratic ideals that acknowledge all citizens have rights to life, liberty, and the pursuit of happiness. The settlement agreements are but a reaffirmation of these fundamental rights. In the hustle and bustle of implementation it is easy to forget the core reasons upon which the settlement agreements are built.

Shortly before sunset, a stranger walked up a hill toward his destination. As he crested the hill, he observed villagers scurrying from the lake to the beach. Men, women and children were scooping water from the lake and carrying the water in their hands, buckets, cups, and bowls 100 yards from the water. As the sun set, their pace quickened. Many fell to the beach too exhausted to continue. Only the strongest continued to empty their containers onto the beach. The stranger approached one of the exhausted villagers and asked, "Excuse me sir, what are you doing?" The villager said, "Stranger, any damned fool can see we are trying to keep the sun from sinking into the lake."

Recently, staff returned from a regional meeting with a homemade poster that proclaims, "It’s about the settlement, get over it." Like the villagers, some of our partners are busy to the point of exhaustion, trying to implement pieces of the settlement agreement. The minutiae of settlement agreements fill their perception of reality. As they work harder and harder to implement the Community Plan, they, and many of us, have forgotten, "It’s about people, get with it."

This suggested perceptual shift is not meant to minimize the importance of implementing the settlement agreements. It is intended to suggest that our common ground will not be found in the rules, procedures, and demands for a reconstructed service delivery system. Our common ground lies in shared democratic values.

Our partners have a fundamental belief in democratic values as evidenced by their mission statement and values. They have the enormous responsibility to implement settlement agreements that can improve the quality of life for all citizens of Tennessee. Although our democratic ideals may be self-evident, they are not self-implementing. Implementation takes the hands and hearts of many. The vicissitudes and uncertainty of change require common values upon which to sustain the journey. All partners to this change have lost the touch, feel, sounds, and sight of common ground. This lack of common ground is a major issue confronting the implementation of the settlement agreements, but more importantly, lack of common ground is denying people with mental retardation and developmental disabilities a place of value in the community of life.

Potential Impact on our Organization

We have been given a leadership role by the DMRS in helping persons with mental retardation become citizens.

2000 years ago, a great leader once said, "I have come so that people can have life, and have it more abundantly." We, along with our partners, are joined in pursuit of helping persons with mental retardation have life more abundantly. Sometimes hidden in our pursuit to implement the ideals contained in the settlement agreements, is the equally important pursuit of helping family members and others who live in community to have life more abundantly. A commitment to abundance means helping people share their lives together in pursuit of building nurturing communities. Nurturing communities are places where people share joy in each other’s accomplishments. They are places where people share commitment to protection, health, and wellness for all. They are places where the central value shared by all is the value of each other.

The success of our partners in DMRS is important to us. We share, with them, the mission and values that guide a vision of creating a world where people are not judged by their disabilities but are encouraged to become where their dreams lead and accepted for who they are: people with unique gifts, capabilities, and capacities.

Best Communication Channels

Regularly scheduled meetings with DMRS, provider agencies, and support coordination organizations. Training classes provide opportunities for two-way communication and learning. The Information Bulletins provide necessary implementation information, clarifications, changes, and value based discussions helpful to our efforts.

What Type of Information Do They Need/Want?

DMRS would like for their partners to join with them in pursuit of meeting their mission and vision for Tennesseans with disabilities. They would like to know what is working and what isn’t. They would like to be part of a partnership that is working together for the good of persons with mental retardation, families, and others who make up the greater community of which we are all a part.

DMRS wants information that will let them monitor and communicate the completion and status of settlement implementation actions. These reporting mechanisms take many forms and are labor intensive.

What Outcomes do we expect from this Influencer?

We would like our partners and colleagues in DMRS to move beyond the narrow confines of the settlement agreement and provide leadership in finding common ground for now and our future. Our vision should not be the disengagement phase of the settlement agreements. Our vision needs to be focused on the mission, values, and outcomes shared by all stakeholders for a better life for all in Tennessee.

There is a cynicism and frustration about the amount of paper work required for proof of settlement agreement implementation. Many Independent Support Coordinators feel like the little boy on the potty whose mother says, "The job isn’t over until the paper work is finished." Although it is a constant frustration for many Independent Support Coordinators, there is a consensus that paper work is important in our culture, especially when litigation is involved. It would be helpful if DMRS would fund improvements and changes to the ISP software package. It would also be helpful if a modem direct system be established for billing, support notes, ISP’s, and other communications with DMRS.

In our efforts to find common ground, we would like assistance from DMRS to try some of the following: 1) Provide funding for provider organizations to enable them to conduct community employment audits for persons with mental retardation. 2) Provide grants for provider organization staff to visit organizations where the broad mission, values, and vision of the community plan can be viewed and discussed between peers. 3) Offer mentors using DMRS grants to provider organizations in the areas of natural supports, supported employment, and other areas relating to the implementation of the community plan. 4) Bring partners and shareholders together to seek common ground and build a blue-print for working together for the good of citizens of Tennessee with mental retardation and the communities in which they live.

In the final analysis, we need to help each other find agreement on shared goals and outcomes. Without shared purposes, we will not be able to create a culture of responsibility that is necessary for social change.

 

 Release Date: 12/10/98